How Can We Help?

Frequently Asked Questions

How do I cancel my subscription?

You can cancel anytime — no fees, no guilt trips. Text STOP to Unstuck, use your Stripe billing portal, or email us at support@untstuck.com and we'll take care of it. Cancellation takes effect at the end of your current billing period.

How do I change my phone number?

Send us an email at support@untstuck.com from the address associated with your account, and we'll update your number. For security, we may ask you to verify your identity.

What if I'm in crisis?

Unstuck is not a crisis service. If you or someone you know is in immediate danger, please reach out to one of these resources:

• 988 Suicide & Crisis Lifeline — call or text 988, available 24/7
• Crisis Text Line — text HOME to 741741
• Emergency services — call 911

You are not alone, and real help is available right now.

How do I report a problem?

If something isn't working as expected — a text-message that didn't arrive, a billing issue, or anything else — email us at support@untstuck.com. Please include your phone number and a brief description of the issue so we can look into it quickly.

Is my data private?

Yes. We take your privacy seriously. We never sell or share your data with third parties, and conversations are not stored beyond what's needed to give you a good experience within a session. For full details, read our Privacy Policy.

What is Unstuck, exactly?

Unstuck is a text-message-based support companion for people with executive function challenges. It's powered by AI — not a human, not a therapist — and it's designed to help you get moving when you feel stuck. Think of it as a gentle nudge from a friend who gets it.

Contact Us

Have a question that isn't covered here? We'd love to hear from you.

Email us at support@untstuck.com — we're real people (T.G. & F.A.) and we actually read every message.